QI Program

We are committed to the provision of a well-designed and well-implemented Quality Improvement (QI) program. Our culture, systems and processes are structured around this mission to improve the health of all enrolled members.

Scope
The scope of the QI Program is comprehensive and addresses both the quality and safety of clinical care and quality of services provided to Louisiana Healthcare Connections' members including medical, behavioral health, dental and vision care. We incorporate all demographic groups, care settings, and services in QI activities, including preventive care, emergency care, primary care, specialty care, acute care, short-term care, long-term care (depending upon Louisiana Healthcare Connections' products), and ancillary services.

Goals & Objectives
Our primary quality improvement goal is to improve members’ health status through a variety of meaningful quality improvement activities implemented across all care settings and aimed at improving quality of care and services delivered.

Credentialing Standards
For consideration to participate in the Louisiana Healthcare Connections network, all licensed physicians and other licensed healthcare professionals who have an independent relationship with Louisiana Healthcare Connections must complete an application for participation and submit copies of applicable supporting documentation.

Cultural Competency Plan
Louisiana Healthcare Connections is committed to establishing multicultural principles and practices throughout its organizational systems of services and programs. That mission is supported by facilitating the process by which Louisiana Healthcare Connections can respond to the health care needs of all individuals, regardless of their ethnic, cultural, religious beliefs or language. Our Cultural Competency plan is reviewed and updated annually.

Participation in QI
Louisiana Healthcare Connections requires providers and practitioners to cooperate with all Quality Improvement activities, as well as allow the use of provider and/or practitioner performance data, to ensure the success of the QI Program. The Louisiana Healthcare Connections QI Program is outlined in the Provider Manual and is available upon request. If you are interested in learning more about Louisiana Healthcare Connections' QI Program, please contact Louisiana Healthcare Connections at 1-866-595-8133 and ask to speak with the Quality Improvement Department.