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Transforming Louisiana's Health

Transforming Louisiana's health, one person at a time.

Local-First Approach

We take to heart these words from patient-centered care advocate Valerie Billingham: “Nothing about me, without me.” Our approach centers around the perspectives and direct experiences of individuals and communities impacted by poor health. Those that live in the communities we serve most deeply understand existing health challenges and the solutions needed to address them.

That’s why our approach to promoting health begins and ends with listening to and empowering local voices to make local impact. 

We apply data-driven insights about health outcomes to the perspectives gained from lived experience to bring together and support local teams, where our members live, eat, play, and pray. This approach sparks change through five main actions:

  • Inform: Provide the community with localized data and tools to support their assessment of the problem and formulation of opportunities and/or solutions
  • Consult: Listen to community and individual analysis and feedback to guide policies, programs, and actions
  • Involve: Work with community leaders and trusted messengers to understand and incorporate local concerns and aspirations
  • Collaborate: Partner with community organizations and local advocates for decision-making and solution-building
  • Empower: Place decision-making in the hands of the community, providers, and individuals

Action with Our Members.

One of our key neighborhood initiative strategies is to engage individuals across the spectrum we serve. By listening closely to the community, we can identify abundance and scarcity in services and resources, and then wrap around to connect what exists today and what can exist in the future. 

"You don't know how much it means to have someone that's there to say 'OK, what else can I do for you today?' … With all of the day-to-day challenges I have just to get through one day, my healthcare makes everything just a little bit easier."

- Sherrika, Enrollee, Shreveport

Action with Our Communities.

We engage with established, anchor community organizations to understand local needs, and partner on interventions and funding to address the social drivers of health outcomes. We work together to convene nonprofit organizations, residents, physical and behavioral health providers, local government, and other stakeholders to develop collaborative community health interventions. 

"What we're doing to fight food insecurity aligns with what Louisiana Healthcare Connections is doing. They've chosen to step out and address the issues that truly affect a community, and that's what we do here."

Action with Our Providers.

When we identify a health outcome challenge in one of our neighborhoods, we ask our providers for their help – and listen to their insights. We leverage our knowledgeable local network teams to reach out in person to healthcare providers and look at the individual member level to pinpoint barriers to better health and workable solutions. We also support our providers with training and resources tailored to Louisiana's unique needs. Provider-focused collaborative efforts are vital to improve care, particularly with an eye to improving maternal, infant and child health outcomes.

“I try my best to keep my patients out of the ER and help them live a healthier life. To do that requires that I am knowledgeable so my patients are knowledgeable as well. The level of detail and variety of provider trainings offered by Louisiana Healthcare Connections make them a wise investment of my time. They explore important topics to providers, like helpful tips for quality measures, mistakes to avoid when filing claims, and information on improving outcomes for patients with diabetes. They lead the way in understanding what it takes to provide the best care to our patients.”

- Shetila Burrell, FNP, Heart to Heart Care Clinic, Baton Rouge

Our Team

Louisiana Healthcare Connections' dedicated employees know our purpose at the heart of all we do. To us, “transforming Louisiana's health, one person at a time” also includes supporting our workforce.

Recruiting for Excellence.

We hire directly from the communities we serve. We rely heavily on our strong ties with our provider and community partners, and supplement these vital local relationships with our national partnerships. We understand that part of continuing to build upon a culture of excellence is intentionally hiring, training, promoting, and retaining the best employees at all levels.

Promoting at All Levels.

Louisiana Healthcare Connections is dedicated to supporting, developing, and promoting outstanding staff. We offer mentorship programs that focus on employees’ individual development needs to deliver the best outcomes for their professional growth. In addition, we actively nurture high potential employees with detailed career development plans, skill-building opportunities for growth, and regular check-ins to sustain progress toward promotion. 

Building the Culture.

Through our local Louisiana executive team and our empowered employee leadership groups, we infuse our mission into all aspects of our organization. Transforming Louisiana's health, one person at a time is driving force in all we do at Louisiana Healthcare Connections. 

"What I have found here at Louisiana Healthcare Connections is the thing my past experiences were all missing: a company that truly has values and morals and work towards the greater good for all."

- Angele, Population Health and Clinical Operations staff