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On Feb. 21, 2024, Change Healthcare experienced a cyber security incident. Any individuals impacted by this incident will receive a letter in the mail. To learn more about this from Change Healthcare, please click here or reach out to the contact center at 1-866-262-5342.

Need a Lift?

Date: 11/19/23

Getting to the care you need is important. If you do not have transportation, we can help you get to your appointments for Medicaid-covered services. There is no cost to you for this service.

We also offer rides for health and wellness needs. This extra transportation benefit includes rides to locations that improve your health and well-being. This can include places such as food pantries, pharmacies, WIC appointments, job interviews, our Community Wellness Centers and more. These transportation services are for members participating in care management, subject to availability, and all members under the age of 17 must be with an adult.

To Schedule Transportation

There are two easy ways to schedule a ride to health appointments:

Call or go online at least 48 hours before your medical appointment to schedule a ride. You should be ready to leave two hours before your scheduled appointment. The driver will pick you up sometime during the two hours before your appointment. If your driver does not arrive to bring you to your appointment, please call 1-855-369-3723, Monday – Friday, 7 a.m. to 7 p.m.

Transportation requests not called in at least 48 hours in advance may be denied if a driver is not available. This 48-hour notice does not apply to urgent medical appointments. It also does not apply to same-day appointments. A “same-day appointment” is when one provider refers you to another provider for an appointment on the same day.

Did you know? Pregnant people aged 16 and under do not require an attendant on their rides to prenatal and postpartum appointments. For rides to urgent care clinic

To check the status of a ride or book a return trip

  • Call 1-855-369-3723. Sign up for the text program to get alerts on your phone.

In an emergency

  • The transportation service is not for rides to the emergency room (ER). If you are having a health emergency, dial 911.

Information to Give Us When You Call

When you schedule your ride, please have the following information ready:

  • Your first and last name
  • Your Member ID number
  • Your date of birth
  • Your home address where we will pick you up
  • A phone number where we can reach you about your appointment
  • The date and time of your medical appointment
  • Where you want to go and the complete physical address
  • If this will be a recurring appointment (such as appointments for dialysis or physical therapy)
  • If someone will be traveling with you (one person can ride with you to your appointment)
  • If you are having difficulty scheduling a ride, please contact Member Services at 1-866-595-8133 (TTY: 711) and we will be happy to assist you.

To Cancel Transportation

If you need to cancel your scheduled ride, please call 1-855-369-3723 as soon as possible.

Need help finding food and housing help near you? Learn more.